10-Year Warranty

Our baby carrier have a warranty for defects in materials and workmanship valid for 10 years from the date of purchase.

General warranty policies

This warranty gives you specific legal rights. You may also have other rights, which vary from state to state or province to province.

Our warranty is for the benefit of the original purchaser or, in the case of a gift, the original recipient of the product and is non-transferable to subsequent owners.

A valid receipt is required for all warranty claims.


What Is Covered
This warranty covers defects in materials or workmanship under normal use and care during the warranty period. Specifically, this includes:

Material Defects: Issues with fabric, stitching, zippers, buttons, or other materials that make up the product.
Manufacturing Defects: Faults in the construction or assembly of the product that impair its proper function.

If your product experiences any of these issues within the warranty period, we will, at our discretion:Replace the product with a new or equivalent model.

Repair the defective product at no charge, or
Replace the product with a new or equivalent model.

What Is NOT Covered
This warranty does not cover any of the following situations: Normal Wear and Tear: Gradual fading, scuffing, or deterioration due to normal use over time (e.g., fabric wear, color fading).

Accidental Damage: Damage caused by accidents, such as dropping the product, exposure to extreme temperatures, or water damage.

Misuse or Abuse: Improper use or handling of the product that goes beyond its intended purpose, such as using excessive force or subjecting it to harsh conditions. Unauthorized Modifications: Any alterations, repairs, or modifications performed by unauthorized individuals or services.

Improper Care or Cleaning: Damage due to incorrect washing, drying, or failure to follow care instructions provided with the product.

Cosmetic Issues: Minor cosmetic issues that do not affect the functionality of the product (e.g., scratches, minor dents).

Making a Warranty Claim
To make a claim under this warranty:

1. Contact Us: Reach out to our customer service team at care@dolcecoccole.com; in writing at DolceCoccole Inc., [Your Address Here]; or by phone at [Your Phone Number Here].
2. Provide Information: Submit proof of purchase, a detailed description of the issue, and any relevant photos or supporting documentation.
3. Product Inspection: We may request that the product be returned for further inspection. If approved, we will arrange for a repair or replacement at no cost to you.

You must be in current possession of the product to obtain warranty service. Products that have been disposed of are no longer covered under warranty.

For warranty evaluation, your product must be accompanied by an explanation of the defect and a valid receipt. Once our Care team has reviewed your claim, they will issue a determination via email. DolceCoccole reserves the right to make all determinations under this warranty.

If we determine that the product is defective, we will, at our sole discretion, either repair or replace the product at our expense. We will pay shipping fees to return the repaired or replaced product back to you. Your sole remedies for any product found to be defective consist of the repair and/or replacement of the product. Refunds are not available under this warranty.

Limitation of Liability

Except where prohibited by law, DolceCoccole will not be liable for any indirect, incidental, or consequential damages arising from the use or inability to use the product, even if DolceCoccole has been advised of the possibility of such damages. DolceCoccole’s total liability will not exceed the original purchase price of the product.

Normal Use

“Normal use” refers to the use of the product in accordance with the instructions provided by DolceCoccole, including any care instructions, and for the intended purpose of the product. For example, a baby carrier is designed for carrying a baby within the specified weight limits and should not be used for other purposes.

Jurisdictional Notice


This warranty is provided in compliance with applicable consumer protection laws. In the event of any inconsistency between this warranty and local laws, your statutory rights shall prevail. Please note that some states do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation of exclusion may not apply to you. Other legal rights may be available and may vary by state or province.